According to a top executive speaking at an event in the last few days, 90% of the problems encountered in relation to IT systems are due to human error - not system error or external attacks.
In other words, humans may be able to produce near-perfect machines and technological systems, but it all still comes down to the quality of the human interaction with these miraculous machines.
Reminds me of the days when, during the 1965 war between India and Pakistan, Indians on WWII planes outperformed Pakistanis on the latest aircraft supplied by the USA - mainly F-86 Sabre jets if I recollect aright.
Thankfully, belligerence between India and Pakistan has now gone, and that war was apparently due to "strategic miscalculations" by both sides.
"Strategic miscalculation" is of course itself a human error. Unfortunately, "strategic miscalculation" is not confined to military matters.
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Thursday, April 05, 2007
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